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Billing | FAQ

Written by Avery Simmons

Updated at October 26th, 2021

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Table of contents
    This section contains frequently asked questions regarding billing.

    Do clients have to be in the portal to make payments?

    • In order for a client to make a payment on their own, they will need to be logged-in to the client portal.
    • Additionally, Canopy users may accept payments on their clients' behalf. 


    How long do payments take to be deposited into a users bank account? 

    • Generally, it takes between 3-5 business days for funds to be deposited into a user's account.


    How do I know when my payments application has been accepted?

    • The status of pending payments applications can be viewed in your company settings under the billing tab.

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