Billing | FAQ
Written by Avery Simmons
Updated at September 3rd, 2021
Table of Contents
Do clients have to be in the portal to make payments?How long do payments take to be deposited into a users bank account? How do I know when my payments application has been accepted?This section contains frequently asked questions regarding billing.
Do clients have to be in the portal to make payments?
- In order for a client to make a payment on their own, they will need to be logged-in to the client portal.
- Additionally, Canopy users may accept payments on their clients' behalf.
How long do payments take to be deposited into a users bank account?
- Generally, it takes between 3-5 business days for funds to be deposited into a user's account.
How do I know when my payments application has been accepted?
- The status of pending payments applications can be viewed in your company settings under the billing tab.