In order to manage the settings of Canopy Mobile, be sure you have paired your Canopy account with your preferred mobile device.

Updating User Settings

Update settings such as Biometric ID and Passcode. To get started, login to the Canopy Mobile app.

1. Tap the Settings icon.

2. Tap Update Passcode.

• Enter the updated 4 digit passcode.
• Verify the new passcode.

3. Tap the Enable [Biometric ID] toggle switch.

• Toggling the switch to green will enable the login with a biometric ID such as: fingerprint, face ID, etc.
• Toggling the switch to grey will disable biometric ID login.

Finding Help & Sending Feedback

Find help documentation, contact customer support, or send feedback about the app. To get started, login to the mobile app on your chosen device.

1. Tap the Settings icon.

2. Scroll to the Help section of the Settings page.

3. If needed, tap Help.

4. If needed, tap Contact Us.

• Tap Call Supportto place a call.
  • Free trial customers have access to the Sales phone number for any troubleshooting help.
• Alternatively, you can Email our Support team.

5. If needed, tap Send Feedback.

• Enter your feedback in the fields provided.

Logging Out

Logging out of your Canopy account on a mobile device will require you to sign in, verify your account through email, and/or reset your passcode and biometric ID. To get started, open the Canopy app on your chosen device.

1. Tap the Settings icon.

2. Scroll to the bottom of the Settings screen.

3. Tap Log out.

4. Tap Logout in the Confirm Logout pop-up window.